Language: [Español](https://vuela.cloud/es/ayuda/clientes.md) # Customers and travelers > Add individuals, families, groups or companies, with their travelers, passports, visas, documents and billing details. Sales · [All help](https://vuela.cloud/en/docs.md) A **customer** is whoever buys the trip: a person, a family, a group or a company. **Travelers** are the people who fly. One customer can have many travelers: a family of four is one customer with four travelers. ## Create a customer 1. Go to **Customers** and press **New customer**. 2. Choose the **Type**: individual, group or company. 3. Type the **Name** and, if you like, some **Notes**. 4. Press **Create customer**. You can also create one from any screen with the **New** button at the top, or from search (⌘ K). And when someone new messages you on WhatsApp, you create them right from the conversation: see [The inbox and WhatsApp](/en/docs/inbox-and-whatsapp/). ## The customer's page Open a customer to see everything about them on one screen: - **Open inquiries** and **Proposals**: what they're shopping for now. - **Trips**: everything they've done with the agency. - **Travelers & group**: who travels. - **Documents**: passports, visas and contracts. - **Open tasks**, **Payments** and **Conversations**. - **Notes**: one shared note only the team sees. From the page, start a **New inquiry** or a **New proposal** without looking the customer up again. ## Travelers Under **Travelers & group**, press **Add traveler** and fill in: - **First name** and **Last name**, as on the passport. - **Birthdate**: Vuela uses it to tell whether they fly as an adult, child or infant. - **Gender**, **Nationality**, **Passport number** and **Passport expiry**. > To book flights through Amadeus, Sabre or Duffel, every traveler needs a birthdate. Duffel also needs their gender, plus an email and a phone for the customer. ## Visas Press **Add visa** on a traveler and fill in the **Country**, the **Type** (tourist, business, transit, student, work or other), the **Entries**, and when it was issued and expires. You can attach a **Visa scan**. The travelers table flags a visa that has **expired**. ## Documents Under **Documents**, press **Upload** to attach passports, contracts or any of the customer's files. They stay on the customer's page for the whole team. ## Billing details Under **Billing details**, press **Edit** and fill in who invoices are made out to: **Legal name**, **Tax ID**, **Tax status**, **Billing email** and the address. ## Search and sort In **Customers**, search finds people by name, email or phone. **Sort** lists them by name, by age, by **Highest lifetime value**, by **Most trips** or by **Recently active**. ## Delete a customer From the row's **⋯** menu, **Delete customer** also deletes their inquiries, proposals, travelers, visas, documents and tasks. Their messages stay in the inbox. A customer with recorded payments or portal access can't be deleted. **Not using Vuela yet?** Try it free for 14 days, no card. [Try it free](https://crm.vuela.cloud/register?plan=monthly&lang=en) --- Sell the dream of travel. Vuela handles the rest. [14 days free, no card](https://crm.vuela.cloud/register?plan=monthly&lang=en) · [Log in](https://crm.vuela.cloud/login) · [Pricing](https://vuela.cloud/en/pricing.md) · [Blog](https://vuela.cloud/en/blog.md)