Language: [Español](https://vuela.cloud/es/ayuda/consultas.md) # Inquiries > Every trip someone asks you for is an inquiry. Open it, follow it across the stage board and never lose one. Sales · [All help](https://vuela.cloud/en/docs.md) Watch how it's done: https://vuela.cloud/docs/en/inquiries.mp4 An **inquiry** is a trip a customer asked you for: where they want to go, when, with whom and on what budget. Everything you do to sell it (proposals, tasks, payments) hangs off the inquiry. ## Open an inquiry 1. Go to **Inquiries** and press **New inquiry**. 2. Choose the **Customer**, or create a new one from the same list with **+ New customer…**. 3. Fill in the **Destination** and **From**, the departure and return dates, the **Budget** with its currency, and some **Notes** if needed. 4. Press **Create inquiry**. The inquiry lands in the **New** column of the board. > The destination names the inquiry everywhere in the app. Write it the way the customer would: "Bariloche" or "Ubud, Indonesia". ## The stages | Stage | What it means | |---|---| | **New** | Just arrived. You haven't quoted yet. | | **Quoting** | You're building or have sent proposals. | | **Booked** | The customer accepted a proposal. | | **Traveling** | The trip is under way. | | **Completed** | The trip is over. | | **Lost** | The customer didn't go ahead. | To move an inquiry, drag its card to another column. In the table view, change it from the **Stage** picker. When the customer accepts a proposal (from their link, or because you mark it accepted), the inquiry moves to **Booked** on its own and the inquiry's other proposals are rejected. ## Board or table At the top right, choose **Board** or **Table**. - The **Board** shows each inquiry as a card, with its value, travelers, dates and next task. When the next task is overdue, the card turns it red. - The **Table** lets you compare everything at once: stage, dates, next action, budget and value. ## Open an inquiry's work Press a card to go straight to its most recent proposal. If it has none yet, you land on the screen that creates the first one. ## Filter **Filter** searches by title or customer, and narrows by departure (**Next 30 days**, **Next 3 months**, **Later**, **No date set**) or by budget. ## Edit, mark lost or delete From the card's **⋯** menu, **Edit inquiry** or delete it. Deleting it also deletes its proposals and follow-up tasks. An inquiry with payments can't be deleted: mark it **Lost** instead. ## An inquiry's value The value on each card comes from the items' prices, not from the budget the customer gave you: - if the inquiry has an accepted proposal, it's that proposal's total; - otherwise, it's the total of its highest open proposal. So the board shows what you're really selling. Each inquiry has one currency, and its value only adds up items in that currency. **Not using Vuela yet?** Try it free for 14 days, no card. [Try it free](https://crm.vuela.cloud/register?plan=monthly&lang=en) --- Sell the dream of travel. Vuela handles the rest. [14 days free, no card](https://crm.vuela.cloud/register?plan=monthly&lang=en) · [Log in](https://crm.vuela.cloud/login) · [Pricing](https://vuela.cloud/en/pricing.md) · [Blog](https://vuela.cloud/en/blog.md)