Language: [Español](https://vuela.cloud/es/ayuda/propuestas.md) # Build a proposal > Add flights, hotels and tours with their cost and price, offer choices for the customer to pick from, and watch your margin as you quote. Sales · [All help](https://vuela.cloud/en/docs.md) Watch how it's done: https://vuela.cloud/docs/en/proposals.mp4 A **proposal** is one way to do the trip you were asked for: the flights, hotels, transfers and tours, with their price. An inquiry can have several proposals (Option A, Option B…) for the customer to compare. ## Create the proposal There are three ways in: - In **Proposals**, press **New proposal**, choose the **Inquiry** and press **Create draft proposal**. - On the customer's page, press **New proposal**. - In **Inquiries**, press an inquiry that has no proposals yet. If you like, set a **Valid until** date: how long you hold the price. ## Add items In the proposal, press **Add item**. 1. Under **What are you adding?** choose the kind: flight, hotel, transfer, tour, cruise, insurance or other. 2. Start typing in **Name**. Vuela searches your suppliers' catalogs and, when you pick a product, fills in the supplier and cost. If it isn't there, type the name anyway and it's added as a custom item. 3. Fill in the **Supplier**, the **Cost** (what you pay) and the **Price** (what the customer pays). Below, you see the margin in money and as a percentage. 4. Add the dates: **Departs** and **Arrives** for a flight, **Check-in** and **Check-out** for a hotel, **Starts** and **Ends** for the rest. 5. For a hotel, choose the **Meal plan**. On any item, **Detail** holds the cabin class, room type or inclusions. 6. Press **Add to proposal**. With Google Flights or Google Hotels on, adding a flight or hotel lets you search live and pick a result: it fills in the name, price and dates for you. See [Search flights and hotels](/en/docs/flights-and-hotels/). Items are grouped by kind (Flights, Hotels, Transfers…). To fix one, press the pencil. To remove it, press the cross. ## Let the customer choose Sometimes you want to offer two hotels and let the customer decide. Press **Add alternative** on the item and add the other option. Alternatives show together under **Choose one**. Mark one with **Set as Recommended**: it's the one that counts toward the total until the customer picks another. On their link, the customer taps the option they prefer and the price updates instantly. > A proposal with choices that have no recommended option isn't ready to send yet. Vuela tells you which ones are missing. ## Several proposals for one inquiry To compare two different trips, build another proposal. In the proposal, press **Alternative proposal**: - **Start from** comes set to the proposal you were looking at, so the new one starts as a copy, with the same items, notes and dates; - to start from scratch, choose **Blank proposal**. An inquiry's proposals are called Option A, B, C, and appear at the top under **Proposals for this inquiry** so you can switch between them. ## Price and margin The **Pricing** card always shows: - the **Customer total** and the **Supplier cost**, - the **Gross margin**, in money and as a percentage, - the price **Per traveler**, - the **Deposit suggestion (30%)**, - and how many days of validity are left. The **Customer preview** shows the proposal as the customer will see it. Cost and margin never appear there. ## Statuses | Status | What it means | |---|---| | **Draft** | You're building it. The customer can't see it. | | **Ready** | Finished, but not sent yet. | | **Sent** | The customer can see it on their link. | | **Accepted** | The customer said yes. | | **Rejected** | The customer said no. You can note why. | | **Archived** | Out of sight, without deleting it. | The buttons at the top change the status: **Mark as ready**, **Mark as sent**, **Mark accepted**, **Mark rejected** and **Archive**. In **Proposals**, the **Board** view has a column per status, with proposals grouped by inquiry. Drag a card to change its status. ## Internal notes and history - **Internal notes**: what the team needs to know about this proposal. The customer never sees it. - **History**: every change to the proposal, its items, its invoices and its payments, with who made it and when. ## When it expires Once the **Valid until** date passes, the proposal is **Expired** and the customer can't accept it. Set a new date and press **Extend validity**. ## Next step [Send it to the customer](/en/docs/sending-proposals/). **Not using Vuela yet?** Try it free for 14 days, no card. [Try it free](https://crm.vuela.cloud/register?plan=monthly&lang=en) --- Sell the dream of travel. Vuela handles the rest. [14 days free, no card](https://crm.vuela.cloud/register?plan=monthly&lang=en) · [Log in](https://crm.vuela.cloud/login) · [Pricing](https://vuela.cloud/en/pricing.md) · [Blog](https://vuela.cloud/en/blog.md)