Help
Everything you need to run Vuela.
Short, step-by-step guides with videos. From the first customer to the paid trip.
Getting started
Create your agency, bring your team and make it yours.
- Getting started with VuelaCreate your agency, finish the first-run setup and learn your way around the app in five minutes.Video
- Your team and rolesInvite the people who work with you, choose what each of them can do and set up your profile.
- Your agency, brand and domainAdd your agency's details, logo and social profiles, and use your own domain on the links your customers open.
Sales
From the inquiry to the accepted proposal.
- Customers and travelersAdd individuals, families, groups or companies, with their travelers, passports, visas, documents and billing details.
- InquiriesEvery trip someone asks you for is an inquiry. Open it, follow it across the stage board and never lose one.Video
- Build a proposalAdd flights, hotels and tours with their cost and price, offer choices for the customer to pick from, and watch your margin as you quote.Video
- Send the proposal and get it acceptedShare a branded link on WhatsApp or by email. The customer compares the options, picks and accepts from their phone.Video
- Search flights and hotelsSearch live fares on Google Flights and Google Hotels, or book through your GDS (Amadeus, Sabre or Duffel), and add them to the proposal in one tap.Video
Operations
Bookings, tasks, messages and suppliers.
- Bookings, the calendar and the customer's tripFollow every sold trip to departure. Supplier confirmations, a checklist, the calendar and a day-by-day trip page for your travelers.
- Tasks and follow-upsWrite down every call, follow-up and to-do, assign it to someone on the team and let nothing slip.Video
- The inbox and WhatsAppConnect the agency's WhatsApp (and each salesperson's), reply from Vuela and turn every new message into a customer with an inquiry.
- Suppliers and catalogsAdd the airlines, hotels, DMCs and insurers you work with and their price lists, and quote from them in seconds.
Getting paid
Deposits, invoices and online payments.
- Invoices, deposits and paymentsRequest the deposit in one tap, issue invoices with a pay link, record what you collect and send PDF receipts.Video
- Online payments with Mercado Pago or StripeConnect your Mercado Pago or Stripe account and customers pay the deposit and balance by card from their phone.
Insights
How the agency is doing, and who changed what.
Advanced
AI assistants, the customer portal and your subscription.
- AI assistants (Claude, Cursor and others)Connect an AI assistant to your agency with an API key and ask it, in your own words, to quote, search flights, collect payments or tell you how sales are going.
- The customer portalGive a customer their own account so they see all their proposals and trips in one place.
- Your subscriptionThe free trial, the monthly or yearly plan, how you pay and what happens if the subscription lapses.
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