Getting started with Vuela

Vuela keeps everything between a customer’s first message and the paid trip in one place: the inquiry, the proposal, the payment, the booking and the trip itself. This guide takes you from nothing to your first proposal.

1. Create your agency

1. Go to crm.vuela.cloud/register.
2. Fill in your name, the Agency name, your email and a password of at least 8 characters.
3. Press Create agency.

You’re the agency’s owner. You get a 14-day free trial, with no card.

Were you invited to an agency that already exists? Don’t create a new one: open the invite link you were sent and join from there. See Your team and roles.

2. Finish the setup

Right after you sign up, Vuela offers five short steps. Skip any of them with Skip for now and finish it later in Settings.

Step	What you do
Your agency	The name, default currency, email, phone and WhatsApp your customers see.
Your brand	Your logo and social profiles. They appear on every proposal, pay link and trip page.
Your team	Invite links for the people who work with you.
Get paid online	Connect Mercado Pago or Stripe so customers can pay from their phone.
Your first trip	A customer and the trip they’re asking about.

When you’re done, the All set screen shows what’s configured and takes you straight to Build the first proposal.

3. Find your way around

The menu on the left follows how an agency works:

• Dashboard: the day at a glance. Tasks, upcoming departures, messages that need a reply and payments due.
• Inbox and Tasks: what you need to answer and what you need to do.
• Sales: Customers, Inquiries and Proposals.
• Operations: Calendar, Bookings, Payments and Suppliers.
• Insights: Reports and Activity.
• Settings, at the bottom, next to your profile picture.

On a phone, the menu becomes a bar at the bottom with the main sections.

4. Go anywhere from the keyboard

Press ⌘ K (Ctrl K on Windows), or just /, to open search. Find customers, inquiries and pages, and create new things without touching the mouse.

You can also jump between sections with g and a letter:

Shortcut	Goes to
g d	Dashboard
g i	Inbox
g t	Tasks
g c	Customers
g o	Inquiries
g p	Proposals
g a	Calendar
g b	Bookings
g m	Payments
g u	Suppliers
g r	Reports
g s	Settings
g f	Search flights
g h	Search hotels

5. Ask any screen for a tour

Every screen has a Tour button at the top right. It shows what each part is for in under a minute. The first time you open a screen, Vuela offers it on its own.

What’s next

The shortest path to your first sale:

1. Add a customer.
2. Open an inquiry for the trip they want.
3. Build the proposal and send it.